Imagine a chimpanzee rampaging through a data center powering everything from Google to Facebook. Infrastructure engineers use a software version of this “chaos monkey” to test online services’ robustness—their ability to survive random failure and correct mistakes before they actually occur. Tech e..
As in all periods of swift economic development and political upheaval, our era of globalization has brought corruption and conflicts of interest into the spotlight. This comprehensive study highlights the difficulties of devising global legislative and judicial responses to these issues.The papers ..
Cut costs - it's a common corporate refrain. But if you constantly slash expenditures, what happens to innovation? How can you stay competitive and satisfy customers? Costovation solves the dilemma of how to spend less and innovate more. The book's revolutionary approach broadens the definition of i..
Most things we create will not matter. This book is about creating things that do, from a master innovator who brings science and art together in his cutting edge labs.Art and science are famous opposites. Contemporary innovation mostly keeps them far apart. But in this book, David Edwards - world-r..
This revised edition of Robert Jolles’s classic book on sales technique features brand new material throughout, including illustrations, teaching aids, coaching techniques, and true implementation strategies! When you have a process, you have a way of measuring what you are doing. When you can measu..
Expert advice and strategies for winning--and keeping--customers!Apple, L.L. Bean, Zappos.com, Nordstrom, Lego, Southwest Airlines. All of these extraordinarily successful businesses have one thing in common: They have famously loyal customers. These companies understand that customer engagement is ..
Behind the closed doors of corporate management lurks a manifesto so devious, so insidious, and of such diabolic power, it has the ability to transform normal human beings into paradigm-spewing zombies. Its purpose: to help bosses stick it to their employees. Its author: none other than Dogbert, the..
Building on the award-winning Downsizing the Family Home, this guide - part journal, part workbook, part scrapbook - gently walks downsizers through their profound journey.It’s just stuff! Maybe so, but sorting through it all and quieting the emotions that downsizing stirs up is difficult - whether ..
Since its birth as a motorcycle company in 1949, Honda has steadily grown into one of the world's largest automakers and engine manufacturers, as well as one of the most beloved, most profitable, and most consistently innovative multinational corporations. What drives the company that keeps creating..
From the authors of the bestselling The Big Shift, a provocative argument that the global population will soon begin to decline, dramatically reshaping the social, political, and economic landscape.For half a century, statisticians, pundits, and politicians have warned that a burgeoning planeta..
An accessible, story-driven look at the future of the global economy, written by a leading expertTo predict our future, we must look to the extremes. So argues the economist Richard Davies, who takes readers to the margins of the modern economy and beyond in his globe-trotting book. From a prison in..
The visual guide that gives you all the know-how you need to manage a team remotely and get the best out of themMore people are working from home - or remotely in other locations or time zones - than ever before. But with the many advantages remote-working brings, there are also brand-new sets of ch..