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Terms & Conditions

introduction

Welcome to Spine and Labels' website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Spine and Label’s relationship with you in relation to the use of this website.
The term ‘Spine and Label’ or ‘us’ or ‘we’ refers to the owner of the website. Spine and Label is the trading name of Spine and Label Books Ltd whose registered office is ABI House, NO 50 Zoo Road, Kano. Our current location is Plot 247, Apo Dutse, Abuja.  The term ‘you’ refers to the user or viewer of our website. You may contact us by telephoning our Customer service or by e-mailing us at sales@spineandlabel.com. The use of this website is subject to the following terms of use.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Nigeria.

entire agreement

 These terms and conditions , constitute the entire agreement between you and Spine&Label Ltd in relation to your use of  our website, and supersede all previous agreements in respect of your use of this website.

 Please read these Terms carefully and make sure that you understand them, before ordering any product or services from us. In the event of the Customer's order containing conditions contrary to these conditions of sale they are superseded and not accepted without written consent from Spine and Label Ltd .The phrase "our website" refers to www.spineandlabel.com.


orders

 You may place your order via our website.

After you place an order via our website, you will receive an e-mail from us acknowledging that we have received your order. After payment is received in the case of online or bank transfer payments, your order will be dispatched. In the event that you choose to pay on delivery, the order will be only be sent through African Courier Express (ACE) and you will have the opportunity to pay on delivery. 

If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail or by telephone and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

Pre-order for products not immediately available can be made on our website. 


prices

 Changes in quantity may affect price. The Company reserves the right to vary prices on our website without notice and to charge you the price quoted to you in the ordering process and confirmed on the order acknowledgement. All prices on the website and product pages are shown exclusive of VAT despite marked differently.

 Some purchases are subject to VAT, which will be charged at the appropriate official rate.

 Promotions and Special Offers are subject to change without notice. Sale prices, offers and discounts are subject to stock availability and delivery destinations. Only one promotional offer is accepted per order.

 The price of a product is for the item and specified quantity only. Delivery charges may apply as shown on the delivery information pages. Our delivery charges are as advised during the ordering process and confirmed to you in the Order Acknowledgement.


delivery

 Every effort will be made to maintain delivery dates indicated in the Dispatch Confirmation but no responsibility for late delivery due to events outside our control will be accepted. 

The Customer needs to ensure that the delivery details provided are accurate and sufficient for the delivery of the ordered product. Spine and Label cannot take any responsibility for failed delivery due to insufficient or inaccurate delivery details.

Spine and Label accepts no responsibility for any consequences, financial or otherwise, for failure of the Customer to receive product at the delivery address provided by the Customer.

The delivery address can be changed in writing provided the purchase have not been dispatched, subject to agreement by you to pay any additional costs. After dispatch of product a change in delivery details may not be possible and might incur additional costs.

Product are dispatched and delivered by third party carriers, who we contract for the delivery of product to you. Even if we make every effort to ensure a seamless delivery, we shall not be responsible and liable for any doings or failures of those third parties.

Product delivered will require a signature to acknowledge receipt of the product.

If the products are delivered and appear not in product condition, they must be signed for as received in damaged condition. If products are delivered and the number of parcels for the consignment do not add up, this must be noted when the products are signed for with our 3rd party carrier. Unless this is done, the Company will accept no responsibility for subsequent claims in respect of damaged, faulty or missing products. In the unlikely event that products are missing (shortage of delivery of products) compared to the delivery note or Products are damaged, you must notify us immediately and in any event within 24h from receiving delivery.

In the event of non-delivery the Company must be advised in writing within ten days of the indicated delivery date on the Dispatch Confirmation.

In the event of products being returned to the Company because of failure by the Customer to receive the products, the Customer will be liable for the costs incurred in returning the products to the Company. No re-delivery will be made until the Customer has paid for the cost of a second delivery and reimbursed the Company for the cost of returning the products to the Company.

International Deliveries: we deliver to Africa and can support orders to non-African countries. Please note that for non-African deliveries, you will be responsible for the payment of any import duties and taxes that might apply. In the event that we should incur any such cost, you agree to reimburse us forthwith. You must comply with all applicable laws and regulations of the country for which the products are destined; we will not be liable or responsible if you break any such law.



 

errors and omissions

 No responsibility is accepted for contingencies arising from errors and omissions in data, specifications or prices from our website.

 The images of the Products on our website or any other marketing and sales brochures, emails in printed or electronic format etc. are for illustrative purposes only. Although we have made every effort to display the colours and sizes accurately, we cannot guarantee that colours and sizes accurately reflect the colour or size of the Products. Your Products may vary slightly from those images.

 Some images may be propped with merchandise to illustrate the use of the products. Such merchandise does not form part of the sale of any product. The product descriptions and specifications specify what the product comprises.

Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a tolerance. If you require more detailed information, please ensure you contact us.


cancellation and return 

 If you wish to cancel an order please email or call us   to authorize and log the cancellation. If you wish to return an item please email or call us on   to authorize and log the return. Non authorized returns may be rejected.

If you have bought Products from our website you have the right to cancel your order or parts of your order you bought from us for a full refund at any time before from Dispatch Confirmation to the date of delivery (or, in the event of failure by us to deliver, from the delivery date) and without providing any reasons.  The Products must be unused and in saleable condition. Refunds will be processed within 7 days from the day we have received your return. If you cancel your order or parts of your order before delivery, the 7 days count from the day of your cancellation. Unless the Product is faulty or mis-described, you will be responsible for the delivery cost in returning it to us. In addition, if you cancel within 7 days of the delivery date, we will in most cases collect the Products from you at no cost to you. Exceptions may apply. For details please refer to our Returns Policy.

We will dispatch a replacement item to you as soon as possible. We cannot accept return of Products that have been dismantled or a self-repair has been attempted, or where the defect arises from fair wear and tear, wilful damage, abnormal storage or working conditions, accident, negligence by you or any third party, failure to operate the item in accordance with the user instructions or any specification provided by you. If the item is not found to be faulty it will be returned to you at your cost. This returns policy does not affect your legal rights.


events outside our control

 We shall incur no liability for failure to perform our obligations there under due to the existence of circumstances which we have not caused and which are beyond our control including God, fire, flood, war, civil disturbance, strike, lock out, labour disputes and legislation, impossibility of transport etc.

If an event outside our control takes place that affects the performance of our obligations under a contract: we will contact you as soon as reasonably possible to notify you; and our obligations under a purchase will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects our delivery of products to you, we will arrange a new delivery date with you after the event outside our control is over.

 

payment

 Payment is due on some orders.  

We accept most credit and payment cards, and other methods shown on our website and on the payment pages. Alternatively, payment can be arranged by bank transfer or payment on delivery.


governing law and arbitration

 These terms and conditions and any contract of sale shall be governed and construed in accordance with Nigerian law. If any question, dispute or difference shall arise between the parties in respect of their interpretation, the same shall be referred by agreement to a single arbitrator otherwise it shall be referred to arbitration under the provisions also being applicable to the case of reference to a single arbitrator.

Nigerian courts have exclusive jurisdiction.


general

If you wish to make a complaint, please contact us by email or phone. We will investigate your complaint and keep you informed during the complaints handling process. We will endeavor to fully resolve your complaint as soon as possible.
We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

website disclaimer

The information contained in this website is for information purposes only. The information is provided by Spine and Label and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Spine and Label takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues or any other issues beyond our control.


copyright notice

This website and its content is copyright of SPINE AND LABEL - © SPINE AND LABEL 2016. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
• You may print or download to a local hard disk extracts for your personal and non-commercial use only
• You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
• You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.